The incumbent will be responsible to handle customer calls, mails reply to what’s up. The core responsibility will be to either resolve the issues on the same call or raise relevant ticket and do end to end resolution.

Accountability and end to end resolution will the key responsibility

Duties:

• Reply to emails or what up and ensure all resolution are given immediately

• Ensure complete ownership for all tickets raised by the individual and work as case manager

• Carrying out communication to customer, coordinating with various stakeholder to ensure end to end resolution.

• Any commitment given to the customers / merchants to be honored as per timeline agreed 

• Communicate with no ambiguity and with clarity to all teams (internal / external)

• Capture Voice or customer and share with the supervisory level

• Actively involve in all activities and task assigned