-
Product manager for Payment Gateway (PG) Netbanking
-
Responsible for conceptualization, development, implementation, support and adoption of the Digital Payments like UPI and PG
-
Benchmarking with competition to remain competitive and the digital space for innovation
-
Drive acquisition and engagement of digital payments
-
KPIs include active users, usage, revenue
-
Responsible for customer experience in PG and UPI, innovations in payment check-out solutions and product enhancements with new features/services, product performance tie up with vendors
-
Responsible for all processes, promotional activities, marketing, training related to the product
-
Drive transaction volume by increasing payment success rates, enhancements and innovations
-
Work with multiple stakeholders from cross-functional teams to achieve business objectives
-
Define product requirements in detail, work with operations and finance team to ensuring monthly billing
-
Manage escalations in customer complaints
-
Should be aware of Digital Payment technologies and best practices at global level and strategize digital roadmap for bank
-
Post Graduate Degree with relevant work experience in mobility/Banking/Technology/Telecom, Professional qualification (MBA/BE) will be highly preferred
-
Excellent written and oral communication skills
-
Efficient Project Management abilities
-
Customer oriented and ability to drive business objectives
-
Ability to write product requirement specifications
-
Good inter-personal skills to work in cross-functional teams
-
Good analytical skills and data-backed decision making skills
-
Good understanding of processes & retail banking and payment technology
-
Should be a result oriented, have good interpersonal and team management skill. Ability to work under strict deadlines
-
5-8 years of experience with preferably 3 years of experience in product management.